• test FAQ

     • March 20, 2015 • Uncategorized

     

    What kind of shipping terms do you offer?
    From Exwork to DD.
    We use freight forwarding and courier services.

     

    Which courier service do you use?

    We use DHL and Blue dart for global delivery as well as EMS and professional courier for local (within India) delivery.

     

    Can you provide insurance?
    Yes Insurance is optional, please let us know prior to the delivery.

     

    What is your ETA?
    It may take 2 weeks from our confirmation date, it takes up to a week for products to arrive to our warehouse and couple of days for us to exam the products and have it ready for shipping.

     

    Who are Gaia Trade clients?

    Wholesale licensed companies, international trade companies, online pharmacies, Hospitals, government bodies, NGOs, health organisations.

     

    Do you deal only with pharmaceuticals?

    No, we also trade in other food and supplements products, yet our strong hold is pharmaceuticals.

     

    What if I just need an advice?

    Please do not hesitate to ask us any question. You can use our contact form.

     

    Why should we trust you?

    Trust can take years to build and a second to break.

    Each client has his own needs and interpenetration for trust, please let us know your concerns and what is important for you. We will only serve you if we are able to fulfill your requirement.

     

    What kind of payments methods do you accept?

    We accept Advance payment and Letter of credit.
    We cannot accept transaction using western union.

     

    How can we know your products are genuine?

    For genuine products you need genuine suppliers.

    We only work with suppliers that can give us products pedigrees.

    All of our suppliers are thoroughly checked;

    Before approving our suppliers we make sure they are established with many years in the market, We check their cooperation certificate, pharmaceutical wholesale license (WDL).

    Suppliers (and clients) licenses are checked on regular bases follow a specific SOP for that matter.

    We always try first to buy products directly from the manufacturers.

    We have very few selected suppliers.

     

    How can I guarantee that you will deliver after I make the payment?

    We only work with bank transactions, no cash or western union. The Indian foreign trade law is very strict, after each transaction we have to show RBI (reserve bank of India) what is the reason for the money (Pro-forma Invoice) as well as actual delivery of the same (AWB).

    We value long term business.

    We will return you the money in case we cannot deliver.

     

    Can I import products from India?

    It depends on your country regulation; the fastest way to know is to speak with your freight forwarder. Otherwise we can help you understand, contact us for more information regarding your destination.

     

    What if the details on documents are wrong?

    We have less than 1% error in our documentation process; nevertheless we will revise the documents if a correction is needed.

     

    What products can you offer us?

    We are licensed to export and import as well as wholesale pharmaceutical products which are under Schedule C and C1 category.

     

    Why should I work with Gaia Trade?

    International standard at affordable prices.

    Collaboration platform, hi-tech communication.

    Licensed US pharmacist on site.

    Multi cultured and very international team.

    Trust, Honesty, Integrity and social responsibility.

    Our responsibility is that you will feel in control on your order.

     

    Can you drop ship products on our behalf?

    Not against prescription, only if the request is being done and invoiced to a wholesale licensed company.

    If you wish we can arrange a drop shipping service from our global trusted partners.

     

    What temperature is the goods store at?
    All products are stored between 15 to 25 degrees C.

    Unless other temperature is instructed by manufacturers.

    We offer this service until client destination worldwide.

    In our warehouse we guarantee the temperature by using special German made calibrated data loggers and backup generator.

    While in transit we use temperature control trucks services as well as temperature control flights. We add MKT signal use data logger to consignments.

     

    Do you deliver vaccines or other temperature sensitive products?
    Yes.

     

    What size of shipment can you handle?
    From 1 unit/mg to 2 tones or more.

     

    Can we order different products in one consignment?

    This is our speciality, from different products, quantities, manufacturers.

     

    What is your procedure in case of a recall?

    We follow the EU GDP guideline as well as the Indian guideline; we made sure our recall SOP covers all aspects to comply with our authorities as well as our global clients and suppliers requirements.

     

    Do you comply with the int standard of labelling/packaging?

    Yes, we are licensed by GS1 and follow there instruction regarding labelling.

     

    What kind of security do you have?

    Warehouse:

    We have CCTV cover full premises, and runs 24/7.

    There is a security guard present 24/7.

    We use a special truck seal and follow up with the receiver to guarantee consignment was not tempered during transit.

     

    If I need to do risk assessment, will you help?

    Absolutely.

     

    Still have a question?

     

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